--- title: "Creating your CloudPe account" slug: "account-signup-onboarding" source: "https://app.cloudpe.com/help/account-signup-onboarding" updated: "2026-08-27T05:22:14.324Z" --- # Creating your CloudPe account ## Overview CloudPe uses a progressive signup: you create your account with just an email address and a name, land in the dashboard straight away, and complete identity verification afterwards. Registration creates your user, your organization, its wallet, an owner membership, and a default project record in one step — but the organization stays pending until onboarding and verification are complete, so the dashboard is read-only at first. Signup is generally available. This article covers account creation at **Create your account**, signing in at **Welcome back**, and confirming your billing country at **Confirm your billing country**. ## Before you start - An email address you can receive mail at. Registration is passwordless by default — CloudPe emails you a magic link, and setting a password is optional. - A phone number. You verify it with a one-time code after your email is confirmed. - Your account type. You choose individual or business during registration; the choice drives which verification path you follow afterwards. - A released country. Signup is only offered for countries CloudPe has enabled. If your country is not enabled, registration is refused before any account record is created. - An invitation link, if you are joining an existing organization. Start from the invitation rather than the plain signup form: an invited user joins the inviting organization instead of getting a personal organization and wallet, and is not pushed through owner verification if that organization is already active. - Verification gates resource creation. Until onboarding and compliance are complete, creating instances, volumes, networks and other resources is blocked. Plan to finish verification before you need to provision anything. ## Steps ### 1. Create the account Open `/signup`. On the **Create your account** page, enter your name and email address, pick your account type, and select your country, then choose **Create Account**. If you already have an account, use **Sign In** instead. ![](/kb/getting-started/account-signup-onboarding-01-signup.png) You can also start with Google. Social signup creates the same records as email signup; other providers are available for signing in to an already-linked account only. ### 2. Open the magic link in your email CloudPe emails you a one-time sign-in link. Open it from the same browser you registered in. The link is single-use and expires after 1440 minutes; if it lapses, return to the signup or login page and request a new one. ### 3. Sign in when you return For later visits, go to `/login`. On **Welcome back**, enter your email and choose **Sign In**. If you set an optional password and forgot it, use **Forgot password?**. New users can reach registration from **Create an account**. ![](/kb/getting-started/account-signup-onboarding-02-login.png) ### 4. Verify your phone number After your email is verified, CloudPe sends a one-time code by SMS to the number you provide. Enter it to record phone verification. The code is valid for 10 minutes. ### 5. Confirm your billing country Go to `/dashboard/onboarding/country`. The **Confirm your billing country** page shows the country you selected at registration and the wallet currency configured for it. Review it and choose **Confirm country**. This step confirms the country — it cannot switch your wallet currency after registration. Use **Back to Dashboard** if you want to return without confirming. ![](/kb/getting-started/account-signup-onboarding-03-country.png) ### 6. Finish verification from the dashboard You now land on **Home** in read-only mode with a verification banner. Complete identity verification from the dashboard to move your organization out of its pending state; once compliance and a billing entitlement are in place, resource creation is unlocked and your default project is provisioned. ## Limits & billing - Creating an account is free. Registration provisions an organization wallet in the currency configured for your country; you fund it later from **Billing**. - One-time codes expire after 10 minutes, allow 3 attempts, and can be requested up to 3 times per hour. - Verification and sign-in emails are rate limited to 3 per 3600 seconds for a given event, and 6 per 3600 seconds overall. - A signed-in session lasts 1440 minutes before you need to authenticate again, and CloudPe keeps 1 active session per user — signing in elsewhere ends the earlier one. - Nothing is billed until you provision a resource; a pending organization cannot provision at all. ## Troubleshooting | Message | Cause | What to do | |---|---|---| | `This Google account is already registered. Please login instead.` | The Google identity is already linked to a CloudPe account. | Go to `/login` and choose **Sign In** with Google instead of registering. | | `Email already registered. Please login and link your Google account.` | An account already exists for that email address from an earlier signup. | Sign in with the existing account, then link Google from your account settings. | | `No linked account exists. Use the explicit signup flow.` | You tried to sign in with a social provider that has never been linked. | Register first at `/signup` with **Create Account**, then link the provider. | | `New customer signup with this provider is temporarily unavailable.` | New-customer creation is disabled for that social provider. | Register with your email address instead; the provider can be linked to the account afterwards. | | `Invalid or expired temporary token. Please login again.` | The magic link or onboarding token was already used or has expired. | Request a fresh link from `/login` and open it promptly. | | `Complete organization onboarding before creating resources.` | The organization is still pending verification. | Finish the country confirmation and identity verification steps, then retry. | | `Country with code {…} not found` | The selected country is not enabled for signup. | Choose an enabled country, or contact CloudPe if your country should be available. | ## FAQ **Do I need a password?** No. Registration is passwordless — you sign in with an emailed magic link. Setting a password is optional and can be done later from your account settings. **I signed up but everything is read-only. Is something broken?** No. A newly registered organization is pending verification, so the dashboard is deliberately read-only until identity verification and onboarding complete. **Can I change my billing country or wallet currency later?** The country confirmation step only confirms the country chosen at registration; it cannot switch the wallet currency afterwards. Contact CloudPe support if the country recorded on your organization is wrong. **I was invited to a team — should I still register at /signup?** Use the invitation link. Signing up through the invitation joins you to the inviting organization instead of creating a personal organization and wallet. **What happens if my invitation has expired?** Registration still completes as a normal signup with your own organization, and the interface tells you the invitation could not be applied. Ask the organization owner to send a new invitation. ## Related - [Identity and KYC verification](/help/identity-kyc-verification) - [Organizations, projects and RBAC](/help/orgs-projects-rbac) - [Setting up two-factor authentication](/help/two-factor-auth-setup) - [Reseller white-label branding](/help/reseller-white-label-branding)